COVID-19 Information

At MyState Bank, we love being part of our local community. And when things get a little tough, communities always stick together.

As we all do our best to navigate the challenges and uncertainties of COVID-19, we’d like you - our customers - to be sure of at least one thing: that we’re here for you.

Support packages

Personal customers

Other support initiatives

We’re introducing a range of other initiatives to provide assistance including early access to Christmas Accounts, removing the minimum limit and the Redraw Fee for home loan redraws as well as increasing the maximum balance on our Bonus Saver Account.

Visa Debit Card Paywave Limit without PIN Increased to $200

For a short period of time in response to COVID-19 we are increasing Visa Debit Card contactless limits without the requirement to enter a PIN from $100 to $200 at participating merchants including Coles and Woolworths. This means for purchase up to $200, you can use payWave without the requirement to enter a PIN, thereby decreasing the instances of needing to contact POS terminals and helping to reduce the risk of spread of infection.

Find out more

Business customers

Small-to-medium businesses are the backbone of our economy – employing over 5 million Australians. To support you through this challenging period, we have a range of support options available.

Defer your repayments

Eligible business and commercial loan customers will be able to defer this repayments up to six months – we’ll check in with you after three months to see how you’re tracking.

Early access to business term deposit accounts

If you have a small business which is affected by the Corona Virus, then we will allow you early access to these funds.

Find out more

We’re here to help

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