Why Cash Passport?


Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ and Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

Before you make a decision to acquire the card, please check www.cashpassport.com.au for the latest currencies supported.

1 T&Cs apply. Wi-Fi is provided by Boingo hotspots. Visit www.cashpassport.com.au and mastercard.boingo.com for more information.

2 T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.

3 Lock-in your exchange rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.

4 Subject to any surcharge that may be imposed directly by merchants. Cash Passport is unable to be used for purchases related to gambling or adult entertainment. Currently Cash Passport cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan and Syria. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. In addition, the ATMs and POS terminals are not owned or operated by the Issuer or MasterCard Prepaid Management Services Australia Pty Limited and the Issuer or MasterCard Prepaid Management Services Australia Pty Limited are not responsible for ensuring that merchants will accept the Card. For example, the Issuer and MasterCard Prepaid Management Services Australia Pty Limited cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Card. In such cases, your Card may not function properly or be declined. For more information please see the Product Disclosure Statement at www.cashpassport.com.au.

Frequently asked questions

1How is a Cash Passport card safer and more secure than cash?
Cash Passport offers 24/7 Global Assistance. If you lose your wallet, simply call us. Sometimes, these things happen. We’ll quickly organise a new card, free of charge and help you get emergency cash% so you can keep enjoying your holiday.
2How does a Cash Passport keep track of my travel money ?
‘My Account’ lets you manage your money wherever you are, like reloading your card and transferring between currencies. Shop with confidence knowing exactly how much you have to spend, or simply load more funds with the advantage of locked-in exchange rates*. Load up to 11 currencies: USD, EUR, GBP, NZD, CAD, SGD, JPY, THB, HKD, AED, AUD+.
3Is a Cash Passport convenient and contactless?
Enjoy the freedom of travelling the world with just one card. Eat, shop or play wherever Mastercard® is accepted or withdraw from ATMs along the way, just as you would with your bank card at home. Quicker than cash, contactless payments can save you time when tapping with Cash Passport.

Global emergency assistance

If you run into money issues while travelling with a Cash Passport Platinum Card you can get assistance quickly by calling:

Cash Passport can be purchased in branch. Just be sure to have your Australian driver's licence or passport ready. Once you have a Cash Passport, you won’t look back.

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