Over 50 years experience
Our local Customer Care team are here to help you. Give them a call on 138 001.
On deposits up to $250,000 per customer by the Australian Government.
112,000 satisfied customers
Banking with us everyday.
MyState Bank App
Any time you need to transfer between your accounts, check your balance or pay someone, you’re always covered – wherever you are.
Fingerprint login, balance peek & eStatements are just some of the ways we make banking easier.
Osko payments let you send and receive money in under 60 seconds.1
PayID lets you replace account numbers with your mobile phone number.
Frequently asked questions
To open an account, you need to be at least 13 years old, have an Australian residential address and hold a current Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card.
Don’t forget, to remain eligible for a MyState Bank Basic Account, you need to let us know your current Concession Card details. Be sure to get in touch with us when you have received your new card and provide us with your new details.
If we don’t hear from you
Upon the expiry of your Concession Card, your Basic Account will switch to a MyState Bank Glide Account which has a different fees and charges, terms and conditions.
Tip: get in touch with our Customer Care team on 138 001, or visit your nearest MyState Bank branch to avoid having to switch accounts and receive any unexpected fees.
You can call us on 138 001 to get the ball rolling.
If you need help downloading the MyState Bank Mobile App, check out these handy instructions.
Learn more about cashless payments and how to get started here.
- Financial Services Guide
- Terms & Conditions for Deposit Accounts & Electronic Banking
- Fees and Charges for Deposit Accounts
- Interest Rates for Personal Deposit Accounts
- Minimising fees & charges
- Travel and foreign exchange
- Financial hardship
- Deceased Estates
- Financial Claims Scheme
Open a Basic Account
1 Payments are typically received in under a minute when made between participating financial institutions. PayID is only available for use with the New Payments Platform through participating institutions.
Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Google Pay, Google Play and Google Pay logo are trademarks of Google LLC.
Samsung Pay and Samsung Pay logo are registered trademarks of Samsung Electronics Co., Ltd. Samsung devices compatible with NFC point of sale terminals for contactless transactions include Samsung Galaxy Note 5, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy A5, Galaxy A7, Galaxy S8 and Galaxy S8+. All devices are compatible with MST point of sale terminals for swipe transactions except for Galaxy S6, Galaxy S6 edge and Gear S2. Loyalty cards are not available on Samsung Pay on Gear.
Fitbit Pay is available on Fitbit Iconic and Fitbit Versa. Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. Fitbit terms and conditions may also apply to using the Fitbit Pay app, please refer to their website for further information.
Garmin, the Garmin logo, and the Garmin delta are trademarks of Garmin Ltd. or its subsidiaries and are registered in one or more countries, including the U.S. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries. Garmin terms and conditions may also apply to using the Garmin Pay app, please refer to their website for further information.