While The Rock has a proud history dating back to 1967 and has been a part of the MyState Group since 2011, it had continued to operate under its own brand.

Since 2011 we’ve been significantly investing in our technology platforms and services, carefully transitioning The Rock’s banking systems before being able to make the final step to bring the brand under the MyState Bank umbrella.

Rest assured, your account details won't change and your debits and credits will continue to work as they do today.

From early December you will see the following changes:

• your local branch online services will be branded MyState Bank.
• you will need to download the MyState Bank app which will have additional features, such as secure fingerprint login. You will also have greater control of your money and the ability to manage your daily transfer limits and view your statements online. To download the MyState Bank app visit either the App Store or Play Store™ and search MyState Bank.
• you'll enjoy the convenience of being able to apply for and open new transaction, term deposit and loan accounts online.
• to make life simple, you'll also receive one consolidated statement that covers all your accounts.
• if you have a loan account, the way you do redraws will be much easier. Only one person will be required to approve a loan redraw. If you don't want it to happen, please let us know.

MyState Limited (MYS) is the non-operating holding company of a diversified financial services group listed on the ASX and is a leading provider of banking, trustee and wealth management services to customers across the country through our retail brands - MyState Bank, The Rock and Tasmanian Perpetual Trustees.

MyState Limited was formed in September 2009 following the merger of MyState Financial, an authorised deposit-taking institution, and Tasmanian Perpetual Trustees (TPT), a trustee and wealth management company. On 1 December 2011, MyState Limited acquired The Rock Building Society (The Rock) based in Central Queensland. On October 6, 2014, following authorisation from the Australian Prudential Regulation Authority (APRA) MyState Financial changed its name to MyState Bank (MyState). On 30 September 2015 MyState Bank received regulatory approval to fully transfer all of the business undertakings of The Rock into MyState Bank Limited. MyState Bank now operates under its own name, and the trading name "The Rock - A division of MyState Bank Limited".

The conditions of your account will remain unchanged, as will your customer and account number. You will notice that from early December correspondence you receive including account statements, insurance policies, term deposit certificates and renewals will be from MyState Bank.

You can continue using your Rock Visa Debit card as normal, when your card expires you will receive a new MyState Bank Visa Debit Card.

Just remember, things will look a little different from December however you can still expect to receive the same friendly service you've come to expect.

If you bank via the mobile app, you will need to download the MyState Bank app which will have additional features, such as secure fingerprint login. You will also have greater control of your money and the ability to manage your daily transfer limits and view your statements online. To download the MyState Bank app visit either the App Store or Play Store™ and search MyState Bank.

From early December, you will need to login to Internet Banking at mystate.com.au A number of enhancements have been made to bring you access to an easy to use website. If you visit The Rock website after early December, you will be re-directed to mystate.com.au and able to find all the features and benefits you're looking for.

If you have set up a regular payment arrangement with a service provider debiting your card or account number and BSB, these will continue to be processed as normal. As will any direct debits, periodical payments or future dated/recurring BPAY payments.

From early December, you can reach the MyState Bank Customer Care Team on, 138 001. The MyState Bank number is located on mystate.com.au and will feature on your account statement for your convenience.

Existing Rock phone numbers will continue to remain available for a period of time.

From early December, you will need to login to Internet Banking at mystate.com.au A number of enhancements have been made to bring you access to an easy to use website. If you visit The Rock website after early December, you will be re-directed to https://www.mystate.com.au Rest assured that you'll be able to find all the features and benefits you're looking for.

All retail branches will continue to be available for your convenience from December onward. You will soon see Rock branch signage change to MyState Bank so keep a look out.

If you have a term deposit account that is automatically set to renew after early December, your deposit will switch to the MyState Bank equivalent upon renewal and all future correspondence will be from MyState Bank.

From 1 January 2019 The Rock/MyState Bank will exit the rediATM network. If you would like to continue using rediATMs from 1 January 2019 fees will apply. The good news is you now have access to over 10,000 fee-free major bank ATMs nationally for even more convenient banking, to find out which ATM networks do not charge direct fees to MyState Bank cardholders visit mystate.com.au/about-us/ways-to-bank/atms

If you have a loan account, the way you do redraws will be much easier. Only one person will be required to approve a loan redraw. If you don’t want it to happen, please get in touch.

To make life simple, you'll also receive one consolidated statement that covers all your accounts. You can opt in to receive eStatements which can be viewed via Internet Banking or the Mobile App.

You'll enjoy the convenience of being able to apply for and open new transaction, term deposit and loan accounts online.

To make life simple, disclosure documents are now easier to understand - they can be found at /global/legal/product-disclosure-documentation

You will notice that from early December correspondence you receive including SMS, email, account statements, insurance policies, term deposit certificates and renewals will be from MyState Bank.

To use our mobile app from early December, you will need to download the MyState Bank app which will have additional features, such as secure fingerprint login. You will also have greater control of your money and the ability to manage your daily transfer limits and view your statements online. To download the MyState Bank app visit either the App Store or Play Store™ and search MyState Bank.

From early December, you will need to login to Internet Banking at mystate.com.au A number of enhancements have been made to bring you access to an easy to use website. If you visit The Rock website after early December, you will be re-directed to mystate.com.au Rest assured you'll be able to find all the features and benefits you're looking for.

Your Internet and Mobile Banking will remain the same.