If you’ve lost your card you have several options. If you think you might find it again, you can put a block on your card. If your card has been stolen or destroyed, you can cancel it and re-order another card.
Either way, you need to make sure no-one else uses your card while you don’t have it in your possession. It must be either blocked or cancelled as soon as possible.
Log in to your Internet Banking either using a web browser or using your mobile app (you can only re-order a card using the web version of Internet Banking, not through the mobile app) and:
Select Manage > Cards (web browser version) or select Cards (mobile app).
Select the relevant card from your list of active cards and choose to either Block or Cancel a card.
If you have lost your card and cannot close your card via Internet or mobile banking, we recommend you call us on 138 001 (Mon-Fri 8:00am-6:00pm or Saturday 9:00am-1:00pm) or visit your closest branch. You can also contact our out of hours VISA Card hotline 24 hours 7 days a week on 1800 224 004. If you are overseas, you can call VISA card international on 1800 450 346.