However, it is important to be aware of the risks of shopping online and take steps to safeguard your personal and financial information.

How to spot an online scam

Fake retail websites, online auction and classified websites are the three major channels for scammers to access victim’s money and personal information. Fraudulent websites are designed to capture your information and take your money and run. They use stolen logos or a false ABN to gain trust of consumers. Each time you provide your details such as an email address or a credit card, your information becomes prey for cyber criminals.

Online Shopping Tips

  • Ensure the website is secure – look for https:// (s is for secure)
  • Be wary of unprofessional looking sites
  • Use a secure payment option such as PayPal, BPay or your credit card
  • Use a secure computer and a secure network to protect your money and personal information when shopping online, avoid public computers and networks
  • Beware of a site asking for more personal information than they need
  • Avoid storing your credit card details on websites for future shopping; this may leave it open to a compromise
  • Before purchasing check the retailer's return or refund policy and complaints handling policies
  • Always conduct transactions within the website and avoid private contact or payment directly with buyers or sellers
  • Always print and keep a copy of the transaction or records of any communications with the retailer
  • Check your debit and credit card statements regularly and ensure you call us immediately if you notice any unauthorised activity on 138 001
  • Always install antivirus software and ensure you keep it and your browser up-to-date

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