Financial assistance for customers impacted by recent bushfires
First published on November 19, 2019
Last updated: 13/01/2020
We’re here to help
At MyState Bank, we stand behind communities in their time of need.
If you’ve been affected by recent bushfires across Australia, we don’t want you to worry about money matters. So, we’ve introduced a number of emergency assistance measures to support you in your time of need.
These may include:
- Deferring loan repayments on your MyState Bank home or personal loan
- Waiving charges for early access to term deposits before maturity date
- No break costs for fixed rate home loans if you’ve lost your property, or your employment as a direct result of the bushfires
- Waiver of personal loan establishment fees
Of course, every customer has unique financial circumstances, so if you need help, please call our Customer Care Team on 138 001.
If you have a CGU insurance policy through MyState Bank and would like to make a claim, we encourage you to contact CGU Claims on 13 24 81.
Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the community.