Financial assistance for customers impacted by bushfires
First published on November 12, 2019
At MyState Bank, we stand behind communities in their time of need.
If you’ve been affected by recent bushfires in Queensland or New South Wales, we don’t want you to worry about money matters. So, we’ve introduced a number of emergency assistance measures to support you in your time of need.
These may include deferring loan repayments, waiving charges for early access to term deposits as well as hardship assistance if you’re income has been affected as a result of the fires.
Of course, every customer has unique financial circumstances, so if you need help, please call our Customer Care Team on 138 001.
If you have a CGU insurance policy through MyState Bank and would like to make a claim, we encourage you to contact CGU Claims on 13 24 81.
Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the community.