Update on Mobile App Outage
First published on October 30, 2018
We’ve recently published an update for our MyState Bank Mobile Banking App. Some users after installing this update will have an issue where a screen loads with a background image but no login options.
If you are experiencing this
You can effectively update the mobile app in minutes by uninstalling the app and reinstalling it, using the guides below.
- In the Launchpad menu (home screen), hold the MyState Bank app icon down for a few seconds. All icons will start to ‘jiggle’ and a small ‘x’ will appear on the corner of the icon. Press this and accept the delete prompt. Press the home button to stop the icons from jiggling.
- Reinstall the ‘MyState Bank’ app via the App Store.
If you would like more information, please see the Apple iPhone user guide
- In the Apps menu, hold the MyState Bank app icon down for a few seconds and drag it to the uninstall option at the top or bottom of the screen or select the uninstall option from the pop up off the icon.
- Reinstall the ‘MyState Bank’ app via the Google Play store.
If you would like more information, please visit Android Help
After upgrading you’ll be asked to enter your customer number and password. Your customer number can be found on your Visa Debit card, Redicard PLUS or any of your statements.
You can also still access Internet Banking by visiting the mobile website from your device at mystate.com.au and logging into Internet Banking.
If you have any questions or would like further assistance, please call us on 138 001.