How does MyState Financial help protect your personal information?
We use a range of innovative security techniques to help provide the best Internet Banking security.
Encryption
We use 128-bit SSL (Secure Socket Layer) data encryption technology to help provide the best protection for your Access Code, account details and any other information exchanged with Internet Banking.
A closed padlock symbol displayed in your browser confirms your Internet Banking session is encrypted. You can click on this padlock to view details of the digital signature.
MyState Financial Internet Banking also contains a VeriSign Secured seal on the login page. If you click on this seal a window will appear verifying your Internet Banking session is encrypted.
Extended Validation SSL Certificate
Extended Validation SSL Certificates were created in direct response to the rise in internet scams, making it easier for people transacting online to know that the site they are using is genuine.
MyState Financial's Internet Banking meets the stringent requirements required to obtain one of these certificates. We were the first financial institution in Tasmania, and one of the first in the world, to implement this technology.
If you are using a modern web browser that supports this technology, when you access Internet Banking you will notice the following:
- the address bar will turn green
- the security status bar will confirm that the secure certificate was issued to MyState Financial
- the security status bar will also tell you that MyState Financial Internet Banking has been identified by VeriSign for Extended Validation.
So, when you see green in the address bar you can be sure that you are on MyState Financial Internet Banking - verified by an independent company.
For more details on Extended Validation Certificates, visit
VeriSign.
Secure access codes
For increased security your access code must:
- NOT consist of consecutive numbers (e.g. 123456, 987654)
- NOT consist of repeated characters (e.g. 222222)
- NOT resemble your date of birth (e.g. DDMMYY)
- NOT resemble your customer number.
Passcodes - 2nd level authentication
MyState Financial believes this technology is the best 2nd level authentication currently available to protect customers.
Automatic blocking
Your account will be automatically blocked after 3 failed login attempts.
Automatic time-outs
Your Internet Banking session will be automatically timed-out after 10 minutes of inactivity.
MyState Financial is committed to Internet Banking security and continues to develop security enhancements to meet new standards.
What can you do to help?
- Only ever sign on to Internet Banking from your browser by going through mystate.com.au, rather than following links from an email that has been sent to you.
- Disregard any emails requesting that you verify account information such as your customer number and Access Code. MyState Financial will never send you an email requesting this information.
- Avoid opening any email attachments from a person or organisation that you do not know or trust.
- After accessing Internet Banking close your web browser after logging out.
- Never leave your computer unattended while logged in to Internet Banking facilities.
- Keep your Access Code and Passcode confidential - do not share your codes with anyone and never write your codes on or near your telephone or your computer.
- Change your Access Code and Passcode regularly to ensure you are protecting your accounts. We suggest every six months or anytime you believe someone knows your codes.
- Ensure that anti-virus software is current and running on your computer.
- Examine your periodical statements as soon as you receive them. If you identify any electronic transactions that have occurred without your authority, immediately report them to MyState Financial by calling 138 001.